Writing a formal email

  • Lorraine Osman


When did you last write a letter, with a pen, on paper? When last did you pop a birthday card into a post box? Have you ever done either? Nowadays, most people rely on electronic media, using smartphones and computers to communicate on social media like Facebook, Instagram, SnapChat, Twitter, Messenger, LinkedIn and Pinterest. Although some people still use SMS, most use WhatsApp to keep in touch with family and friends. Email is currently the most common form of official communication. There’s an art to writing a formal email, on behalf of your employer, whether it’s to a service supplier, a client or a colleague. You may already have your own email address. If you have a smart phone, I’m sure you do – you need an email address to sign up for social media. Using email for work purposes has the same rules as all electronic media (be careful of what you write, it may come back to haunt you some time) but there are additional requirements of which you need to be aware.
Professional Practice