Telephone skills for pharmacist’s assistants

  • Lorraine Osman


Some people love speaking on the phone, others hate it. Whichever category you fall into, you will discover that using the telephone at work is totally different from chatting to friends and family.

The service you give over the telephone is as important as the services you provide when speaking to a client face to face. The call can create a positive impression, or it can totally discourage people from coming to the pharmacy – you don’t want to be responsible for chasing people away from your pharmacy! By following the advice below, you can create a positive image from the beginning of the call until the end.

Professional Practice